Notifications
Email notifications or push notifications (if enabled) will be sent to a user in certain circumstances.
Event type | Event description | Email notification | Push notification | ||
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Account locked out | User has been locked out after entering incorrect login information. |
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Add to wallet prompt | Users will be prompted to add their card to their digital wallet if they haven't already done so. |
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Amendment approved | Card pending approval after an amendment has been approved. |
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Amendment pending approval | Notifies an approver that there is a card amendment awaiting approval. |
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Amendment rejected | Card pending approval after an amendment has been rejected. |
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Batch deployment | Admins will be notified if a batch deployment has been uploaded for their Card Pool. |
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Card added to wallet | Users will be notified that their card has been added to their digital wallet. |
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Visa Commercial Pay App - card approved | Card pending approval has been approved. |
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Visa Commercial Pay App - card declined | Card transaction has been declined. |
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Visa Commercial Pay App - card expired | Card has expired. |
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Visa Commercial Pay App - card inactive | Card activity date has ended. |
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Visa Commercial Pay App - card not started | Card activity date has not started. |
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Visa Commercial Pay App - country blocked | Card cannot be used in chosen country. |
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Visa Commercial Pay App - deployment approved | Card deployment has been approved. |
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Visa Commercial Pay App - deployment rejected | Card deployment has been rejected. |
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Visa Commercial Pay App - hotel receipt reminders | User receives a reminder to upload their hotel receipt. |
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Visa Commercial Pay App - insufficient funds | User receives a notification that there are not enough funds to complete a transaction. |
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Visa Commercial Pay App - MCC blocked | Card cannot be used with chosen merchant, e.g. gambling establishment. |
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Visa Commercial Pay App - outstanding PSR submission | User needs to submit their outstanding post spend review. |
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Visa Commercial Pay App - pending approval | Approver notified they have a card deployment pending approval. |
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Visa Commercial Pay App - trip commencement | User notified their trip has started. |
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Email OTP (one-time password) | User receives one-time passcode to log in. |
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Forgotten password | User has requested a new password. |
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New user welcome | User will receive an email to complete the registration process. |
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Nudge card approver | Users can prompt an approver to review an approval. |
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Password changed | User will receive confirmation their password has been changed successfully. |
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PSR required for deployment end date within the last day | User needs to submit their outstanding post spend review when the deployment end date has passed. |
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PSR required for transaction within the last day | User needs to submit their outstanding post spend review when the deployment end date has passed. |
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PSR required for transaction within the last 90 days | User needs to submit their outstanding post spend review when the deployment end date has passed. |
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Team member added | Approver will be notified when a new team member has been added to a team. |
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Team member pending approval | Approver will be notified when a change that needs to be approved has been made to a team member. |
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Important
Push notifications must be enabled on the users device.