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Visa Help Pages

Login v1.14 Release Schedule

Login v1.14 contains changes to the login flow.

Removal of Security Question and Answer

To reduce friction on the login screen, we are removing the requirement for users to enter the answer to their security question when resetting their password.

The ability to set or reset a security question will be removed from the following platforms/areas:

  • Visa Commercial Pay Online

  • Visa Commercial Pay Control

  • Visa Commercial Pay App

  • Visa Commercial Pay App Registration Site

  • New user 'Welcome' email registration link

  • Admin triggered 'Reset Password' email link

Users will not be required to answer their security question when completing the forgotten password process on any Visa Commercial Pay platform.

Users will no longer be able to configure their security question via the Profile section of Visa Commercial Pay Online.

Changes to Password Reset Screen

We are changing the password reset screen that users are redirected to after triggering the forgotten password process.

This screen will show a clear list of password requirements when prompting the user to enter a new password.

Additional Changes
  • We are moving the password input to the first step, allowing users to type their username and password on the same page.

  • We are adding a password strength meter.