Mobile Application v5.14.4 Release Notes
Mobile Application v5.14.4 includes improved error messages.
Error Messages
Availability: Travel and B2B App Users
To remove unneeded complexity and support self-serve troubleshooting, we are updating all app error messages to improve clarity and consistency for both the end user and our support team. This will ensure that any problems that occur when making payments or during the check-in process can be resolved through clear error messaging.
Note
All language packs have been updated.
The below error messages will be displayed in the app:
Error Message (In-App) | Description (Not Shown In-App) |
|---|---|
Too many attempts. Wait two minutes and try again. | Not enough time has elapsed between attempts after entering the one-time passcode. The user must wait at least two minutes. |
Unexpected error. Try again or contact your Corporate Administrator. | The user is experiencing an issue that is either fixable by refreshing the app or there is an error only resolvable by their Corporate Admin via Visa Commercial Pay Control. |
Account locked. You will receive an email which will allow you to reset your password. | The user has entered the incorrect password three times, or entered information incorrectly when trying to log in for the first time, and locked their account. If they entered their username correctly, they will receive an email allowing them to reset their password. If the user doesn't receive a locked out notification they should contact their Team Admin for confirmation of their username. Team Admins can also manually unlock a users account. |
Session expired. Log in again to continue using the app. | The user's session token has expired, and they must log into the app again for it to be refreshed. |
Username or password incorrect. Check your details and try again. | The user has entered the incorrect email address, username, or password. |
Account deactivated. Contact your Corporate Administrator to reactivate. | The user's account has been deactivated either due to being out of use or by being manually deactivated by the Corporate Admin. The Corporate Admin must reactivate the account manually via Visa Commercial Pay Control. |
Mobile number already registered. Enter a new mobile number or select the existing mobile number. | The user is attempting to enter a new mobile number, but the number they are entering is already associated with their app profile and available to select. |
Verification code incorrect. Enter the verification code again or tap Resend code. | The user has entered the incorrect verification code. The user must enter the verification code again. |
Verification code expired. Tap Resend code to try again. | The verification code has expired. The user must tap Resend code to request a new verification code. |
Session expired. Log in again to continue using the app. | The user's session token has expired, and they must log into the app again for it to be refreshed. |
Access denied. Contact your Corporate Administrator. | The user's access to this card has been revoked but the app hasn't refreshed, the user is seeing this card in error. The Corporate Administrator must advise the user. |
Card Limit exceeded. Enter a lower amount or contact your Corporate Administrator. | The user has attempted to create a card that exceeds their individual Card Limit. They must reduce the amount or ask their corporate admin to increase their Card Limit via their Approval Band in Mobile Control. |
Daily Limit exceeded. Try again tomorrow or contact your Corporate Administrator. | The user has attempted to create a card but their Daily Limit has been reached. They must wait until the next day or ask their corporate admin to increase their Daily Limit limit via their Approval Band in Mobile Control. |
Card deployment failed. Try again or contact your Corporate Administrator. | The user has attempted to create a card but the card has failed. There may be an issue with the Card Pool, Approval Band, User, or Funding Account. The user must contact their Corporate Administrator to investigate. |
Declined: Card inactive. | The user has attempted to use a card that has passed it's end date. They need to create a new card. |
Declined: Card activates on [StartDate]. | The user has attempted to use a card that is not yet active. The user needs to wait until the card's start date before trying again. |
Declined: Card expired. | The user has attempted to use a card that has expired. They need to create a new card. |
Declined: Insufficient funds. | The user has attempted to use a card but the available funds are less than the transaction value. The user needs to edit the card and request additional funds. |
Declined: [MerchantCategory] blocked. | The user has attempted to use the card at a merchant that belongs to a blocked merchant category. The user cannot use the card and must contact their Corporate Administrator if they thing they should be able to use the card. |
Declined: Card unavailable in [BlockedCountryCode]. | The user has attempted to use the card in a country that is in the blocked country list. The user cannot use the card and must contact their Corporate Administrator if they think they should be able to. |
Declined: Network error. Try again. | A network delay caused the payment to fail. The user must try again. |
Declined. Try again. | The payment was declined. The issue could be insufficient funds or expired details on the Funding Account or a Point-of-Sale/Check-Out error. |