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Visa Help Pages

Mobile Control v1.16 and Registration Site v2.2 Release Notes

Team Member Credential Reset

Access

Required User Role: Corporate Administrator

Availability: Default functionality

We have given Corporate Administrators the ability to reset Team Member credentials directly within Visa Commercial Pay Control. This prevents Corporate Administrators from needing to raise a support ticket to reset user details.

  1. Search for and select a Team Member. From the Team Member page, click Actions and then click Reset security details.

    Reset_User_Details_Visa_1.png
  2. Select one of the options displayed and click Reset.

    Reset_User_Details_Visa_2.png

    The following details can be reset:

    • Password

    • Security Question and Answer

    • Mobile Number

    • All of the above (full reset)

Team Members will receive an email notification containing a link to reset the relevant details. If the mobile number is reset, the user will be required to enter and verify a new mobile number the next time that they log into the Visa Commercial Pay App.